Refund policy

Wholesale Stems. Cut flowers and foliage are perishable products. That is why we are committed to providing the freshest and highest-quality products to our customers. However, some products are occasionally damaged in the harvest and delivery process. Please inspect all of your purchases upon pick up or delivery. If a particular item is unacceptable, we will require that all refund requests be made in writing via email with photos, within 24 hours of pickup or delivery. Please do not rely on a verbal conversation or text message during pickup/delivery times. While these are great ways to get the ball rolling, these conversations often take place in the moment, and they are hard to keep track of. Sending an email to confirm your prior conversation, or to make your initial request is the best way to ensure your issue is addressed. If a refund is warranted, a refund will be issued to your credit card.

Gift Shop. Products may be returned within 14 days of delivery. We reserve the right to
refuse a return for any reason, however the eligibility of a return will be assessed on a
case-by-case basis.

Shipped Flowers. Cut flowers and foliage are perishable products. That is why we are committed to providing the freshest and highest-quality products to our customers. However, there is always a chance that stems may damaged in transit. This is why we always send a few extra stems!  Please inspect all of your purchases upon delivery, and follow the enclosed care instructions. If a particular item is unacceptable, we will require that all refund requests be made in writing via email with photos, within 48 hours of their arrival (this gives you a chance to rehydrate your stems!).  If a refund is warranted, a refund will be issued to your credit card.  Please note that refunds will be issued on a case by case basis and involves many factors including the weather and the policies of the carrier.